Returns and Exchanges

WideWidths.com strives to provide our valued customers with the highest quality products and customer service. If you are unhappy with your purchase, we will gladly make an exchange for you, give you a refund or a store credit for any unworn and/or undamaged merchandise as per the requirements below within 30 days of purchase. ***Please be aware that refunds or exchanges do not apply to FINAL SALE boots. As noted on our "Clearance/Final Sale" page, boots purchased from that section will not be accepted for return.*** For certain final sale boots which we allow an exchange for, there can be only one exchange on that item.

Since a return authorization is required for any return or exchange, please contact us by email to return or exchange your boots and we will be happy to give you a return authorization number to ship your boots back to our warehouse:

WideWidths.com
16 McCarthy Road
Island Park, N.Y. 11558

We are sorry, but we are a small family run business and we do not refund any shipping costs or return fees. We do not refund duties or customs charges or any fees required to return international orders. When making returns from outside of the U.S., please provide the carrier (post office, UPS, etc) with a copy of the import fee you have paid since you may be able to file for a refund.

Should you miss a delivery for failure to track your shipment or refuse it for any reason once your boots arrive, we cannot be responsible for any of the shipping costs and they will not be refunded. You will be charged for the return shipping cost and a 20% re-stocking fee per pair if they are returned to us.

In the very unlikely event that you might receive a pair of boots that have a factory defect, you must notify us upon receipt of your delivery. We will be happy to resolve any issues arising out of receiving a defective item upon receiving notice from you. The outcome of any notification past the arrival of your boots will be determined on a case by case situation.

EASY RETURNS PROGRAM!
With our WideWidths.com Easy Returns Program we make returns much easier for you and we offer UPS shipping labels to our customers (please see label costs for US and Canada below). **If you prefer to use your own carrier, please let us know in your return request.

1. PRE-PAID UPS RETURN SHIPPING LABELS FOR THE CONTINENTAL U.S.:
Once you contact us for a Return Authorization Number, we will email you a pre-paid UPS shipping label and by using this label you are agreeing that your refund for the order will be reduced by $15.95 for the UPS return fee and $8 for each additional pair. ***Due to huge UPS rate increases as of January 2017, UPS return labels anywhere west of the Mississippi River are $18.95 plus $10 each additional pair. This shipping label feature can only be used for returns within the continental United States.

2. PRE-PAID UPS RETURN SHIPPING LABELS FOR CANADA:
Once you contact us for a Return Authorization Number, we will email you a pre-paid UPS shipping label and by using this label you are agreeing that your refund for the order will be reduced by $48 for the UPS return fee (and $48 for each additional pair). Along with the UPS shipping label, you will also receive a Commercial Invoice for Customs. Please be sure to follow our return instructions and to print both documents (the label and the Commercial Invoice). The Commercial Invoice needs to be placed in an envelope marked "Commercial Invoice" and attached to the outside of the box alongside the shipping label. This shipping label feature can only be used for returns from Canada.

3. When your account is credited, the reason that the refund appears to be reduced by more than the cost of the UPS label is that we do not refund your original shipping charges.

4. If an exchange is needed, please email us with your detailed exchange information and we will be happy to suggest another style or size for you. Since exchange requests are subject to inventory availability at the time that we receive your boots, we would highly suggest that if you want to ensure receipt of your new item(s), or if you are in a hurry, you should place a new order and we will credit your original order when we receive your return.

Return and Exchange Information
Boots must be returned in their original condition within 30 days of your order date in order to be issued a full credit to your credit card account (pending our inspection of the boots). Once you receive your boots, please try them on ASAP and pay close attention to return dates so that you can return your products immediately after receiving a return authorization number. We cannot accept any worn or damaged boots for return and they must be in their original re-saleable condition (without fingernail scratches, soles must be clean, heels must not be scraped, leather cannot be creased or scuffed, etc.). If you are using your own carrier, it is recommended that your item be insured in case of loss or damage and that you obtain a tracking number for your return.

Any item to be returned or exchanged must be unworn and shipped in its original carton and condition (with all boot packing materials). Please make sure not to tape the actual boot carton and to use an outer shipping carton. PLEASE DO NOT PLACE LABELS OR WRITE DIRECTLY ON THE BOOT BOX. There will be a $5 re-boxing fee for any boot that is returned without its original box or if the original box is ruined by taping over it. We do not have access to extra cartons since we do not manufacture these boots and they must be returned in condition to be sold as new.

Boots returned past 30 days of the invoice date may be issued a store credit (pending our inspection of the boots) that can be used for any future purchase and these late returns are subject to company discretion. Any delinquent return will be given a store credit for the current price of the item. If it is on sale the store credit will be issued for the current sale price.

Sale items. must be returned (or exchanged) within 30 days of your invoice date in their original carton and condition for a full refund to your credit card account. Sale boots will not be authorized for return past the 30 day limit and any item sold as a "final sale" will not be accepted for return at all. If you have purchased a boot that is a final sale but it allows for an exchange with a re-stocking fee, they can only be exchanged one time.

When will my credit card be refunded?
Your account will generally be credited within 5 business days of the return's arrival at our warehouse. In addition, it may take a few days for your bank to post the credit to your account. Because our shipping department has to process and re-package all returns before they are put back into inventory, returns sometimes are not processed on Fridays and Mondays since those are our busiest shipping days. As a result, if your boots arrived at our warehouse on those days, it may take a few extra days for a credit to be applied to your account.

How do I use my store credit for another purchase?
If you have a WideWidths.com store credit you can place your order as you normally would. Since you will not be able to redeem it in our shopping cart, please put your store credit number in the “comments” section of the order form and it will be deducted at the time the order is being processed. Your bank authorization will be for the entire amount but we will bill you ONLY for the difference, if any, after the credit deduction.


Billing and Payment Information

What are your payment methods?
WideWidths.com accepts Visa, Master Card, Discover, Amex, PayPal and PayPal Bill Me Later. We also accept Visa and Master Card debit cards. All cards are subject to address verification by your financial institution at the time of your purchase. Please note that we do not accept cash, personal checks or money orders for online purchases, nor do we ship orders C.O.D.

Is it safe to order online from your site?
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data and by using industry standard SSL (secure socket layer) encryption, the security of your information is ensured. Our website is verified by Truste, one of the nation's leaders in protecting personal privacy.

Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Do I have to pay sales tax?
Because we are located in New York, we are required to collect sales tax from New York State residents only.

When will I be billed for my purchase?
Your credit card will not be charged until your order is processed for shipping. It is never charged when you place your order but it is authorized by your bank at that time and this may appear on your credit card account.

Why does my credit card look like it has been billed twice?
Your credit card company will authorize your purchase at the exact time that you place an online order but we will not bill you until the order actually gets processed for shipping. Depending on your banking institution, your purchase may appear on your account but it has merely been allocated by your bank as an authorization for the merchant and it has not been charged to you yet.