If you have not been able to find the answer to your questions on our Frequently Asked Questions page, (FAQs)
we will be happy to answer any of your questions, assist you with any problems or hear what you have to say to help us improve by giving us your feedback.
For information regarding international shipping
(countries, shipping rates, size conversions, etc.) please click here: International Shipping.
We are sorry, but we do not offer catalogs or sell wholesale.
We are an internet-only company and we do not have any retail store locations
. We do not accept checks or money orders and all orders must be placed by using a credit card. We gladly accept Visa, Master Card, Discover, AMEX, PayPal and PayPal Bill Me Later.
You can contact us in these ways
Please scroll down and fill out the contact form below
and click "Submit." We will contact you as soon as possible regarding your request.
If you are contacting us for a return authorization and you would like an exchange, please be sure to include the exchange information (new size/style/color) in your request below.
If you received an order with multiple pairs and you are returning only some of them please include detailed information about which boots you are returning or exchanging.
It is important to pay close attention to return dates and to return your products immediately after receiving a return authorization number. NEW EASY RETURNS PROGRAM!
We are excited to announce that we have recently implemented our WideWidths.com Easy Returns Program
! To make returns much easier for you, we are now offering UPS shipping labels to our customers. **If you prefer to use your own carrier, please let us know in your return request.
1. NEW PRE-PAID UPS RETURN SHIPPING LABELS FOR THE CONTINENTAL U.S.
Once you contact us for a Return Authorization Number, we will email you a pre-paid UPS shipping label and your refund for the order will be reduced by $15.95 for the UPS return fee (and $8 for each additional pair). This shipping label feature can only be used for returns within the continental United States. 2. NEW UPS RETURN SHIPPING LABELS FOR CANADA
Once you contact us for a Return Authorization Number, we will email you a pre-paid UPS shipping label and your refund for the order will be reduced by $40 for the UPS return fee (and $40 for each additional pair). Along with the UPS shipping label, you will also receive a Commercial Invoice for Customs. Please be sure to follow our return instructions and to print both documents (the label and the Commercial Invoice). The Commercial Invoice needs to be placed in an envelope marked "Commercial Invoice" and attached to the outside of the box alongside the shipping label. This shipping label feature can only be used for returns from Canada.
To Contact Us:
Please make sure that you have entered your correct email address in the form below and include as much detail as possible
. We generally reply to your emails within 24 hours from Mon - Fri and if you do not receive a reply from us within this time
, we may not have received your email or our response to you may have been blocked by your spam filters. In either case, be sure to check your spam folders or please contact us again at firstname.lastname@example.org if you have not received a reply within 48 business hours.
Call us toll free:
Monday - Friday, 10AM - 5PM (EST)
***We have very
limited phone hours during Spring and Summer beginning March through August. If you need to contact us during that time, please email us. All other times, PLEASE LEAVE A MESSAGE IF NO ANSWER - PLEASE DO NOT HANG UP! WE WILL CALL YOU BACK!
If you do not reach us by phone, please email us instead and we will usually reply within 24 hours.
Write to us (Corporate Headquarters only - WE DO NOT HAVE ANY RETAIL STORE LOCATIONS!)
228 East 45th Street, Suite 9E
New York, NY 10017
Please DO NOT return boots to this address since this is our corporate mailing address. We do not have any shipping or receiving facilities there and they will be refused.
Please see our Return Policy page
for any further return information.