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| Return Policy |
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Return and Exchange Policy
WideWidths.com strives to provide our valued customers with the highest quality products and customer service. If you are unhappy with your purchase, we will gladly make an exchange for you, give you a refund or a store credit for any unworn items as per the requirements below.
We will gladly accept returns within 30 days of the date of your order and a return authorization is required for any return or exchange. Please contact us by email
to return or exchange your boots and we will be happy to give you a return authorization number to ship your boots back to our warehouse:
WideWidths.com
2251 Constitution Ave.
Olean, N.Y. 14760
Boots must be returned in their original saleable condition within 30 days of your order date in order to be issued a full credit to your credit card account (pending our inspection of the boots).
We are sorry, but we do not refund any shipping costs. It is recommended that your item be insured in case of loss or damage and that you obtain a tracking number for your return.
Any item to be returned or exchanged must be unworn and shipped in its original carton and condition (with all boot packing materials). Please make sure not to tape the actual boot carton and to use an outer shipping carton. We are sorry, but we cannot accept any worn boots for return if they are not in re-saleable condition (soles must be clean, heels must not be scraped, leather cannot be creased or scuffed, etc.).
Boots returned past 30 days of the invoice date will be issued a store credit (pending our inspection of the boots) that can be used for any future purchase and these late returns are subject to company discretion. Any delinquent return will be given a store credit for the current price of the item. If it is on sale the store credit will be issued for the sale price.
Sale items must be returned (or exchanged) within 30 days of your invoice date in their original carton and condition for a full refund to your credit card account. Sale boots will not be authorized for return at all past the 30 day limit.
If an exchange is needed, please email us with your detailed exchange information and we will be happy to suggest another style or size for you. Since exchange requests are subject to inventory availability at the time that we receive your boots, we would highly suggest that if you want to ensure receipt of your new item(s), or if you are in a hurry, you should place a new order and we will credit your original order when we receive your return.
There will be a $5 re-boxing fee for any boot that is returned without its original box or if the original box is ruined by taping over it. We do not have access to extra cartons since we do not manufacture these boots and they must be returned in
condition to be sold as new.
When will my credit card be refunded?
Because our shipping department has to process and re-package all returns before they are put back into inventory, returns sometimes are not processed on Fridays and Mondays since those are our busiest shipping days. As a result, if your boots arrived at our warehouse on those days, it may take a few extra days for a credit to be applied to your account. After you are credited, please note that your banking institution may require additional days to process and post this refund transaction to your account.
How do I use my store credit for another purchase?
If you have a WideWidths.com store credit you can place your order as you normally would. Since you will not be able to redeem it in our shopping cart, please put your store credit number in the “comments” section of the order form and it will be deducted at the time the order is being processed. Your bank authorization will be for the entire amount but we will bill you ONLY for the difference after the credit deduction.
Billing and Payment Information
What are your payment methods?
WideWidths.com accepts Visa, Master Card, Discover and Amex. We also accept Visa and Master Card debit cards. All cards are subject to address verification by your financial institution at the time of your purchase. Please note that we do not accept cash, personal checks or money orders for online purchases, nor do we ship orders C.O.D.
Is it safe to order online from your site?
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data and it is totally secure for online shopping. Your credit card and personal information is restricted to everyone within our offices as well and only the employees that process your order will have any access to this sensitive information.
Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
Do I have to pay sales tax?
Because we are located in New York, we are required to collect sales tax from New York State residents only.
When will I be billed for my purchase?
Your credit card will not be charged until your order is processed for shipment. It is never charged when you place your order but it is authorized by your bank at that time and this may appear on your credit card account.
Why does my credit card look like it has been billed twice?
Your credit card company will authorize your purchase at the exact time that you place an online order but we will not bill you until the order actually gets processed for shipping. Depending on your banking institution, your purchase may appear on your account but it has merely been allocated by your bank as an authorization for the merchant and it has not been charged to you yet.
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