Contact Us

*HOLIDAY ORDERS* As of Nov. 15, our return policy will be extended until Jan. 5, 2012 for holiday gifts. If needed, please note "Holiday Order - Due by Jan 5, 2012" in the comments section of your order. Orders placed after December 5 will be accepted within our normal 30-day window. We are sorry, but there will be no exceptions and late returns will be subject to a store credit. Thank you!

If you have not been able to find the answer to your questions on our Frequently Asked Questions page, (FAQs) we will be happy to answer any of your questions, assist you with any problems or hear what you have to say to help us improve by giving us your feedback.

For information regarding international shipping (countries, shipping rates, size conversions, etc.) please click here: International Shipping

You can contact us in these ways:

Email us:
Please fill out the following form and click "Submit." We will contact you as soon as possible regarding your request.

We are sorry, but we do not offer catalogs or sell wholesale. We are an internet-only company and we do not have any retail locations. We do not accept checks or money orders and all orders must be placed by using a credit card. We gladly accept Visa, Master Card, Discover AMEX and PayPal.

If you are contacting us for a return authorization and you would like an exchange, please be sure to include the exchange information (new size/style/color) in your request. If you received an order with multiple pairs and you are returning only some of them please include detailed information about which boots you are returning or exchanging.

Please make sure that you have written your correct email address in the form below if you are making an inquiry and include as much detail as possible. We generally reply to your emails within 24 hours during the business week and if you do not receive a reply from us within this time, we may not have received your email or our response to you may have been blocked by your spam filters. In either case, please be sure to check your spam folders or to contact us again if you have not received a reply.

Please remember to include your email address in your request below or we will not be able to reply to you. Thank you!

Name
Address
City
State
ZIP Code
Telephone Number
E-Mail
Comments/Questions

Call us toll free:
866-WideWidths (866-943-3943)
Monday – Friday, 10AM – 5PM (EST)
(We have limited phone hours during Spring and Summer from April - August. Please email us instead and we will reply within 24 hours.)

Write to us (Corporate Headquarters only):
WideWidths.com
3334 Long Beach Road #143
Oceanside, N.Y. 11572

Please DO NOT return shoes to this address since this is our corporate mailing address. We do not have any shipping or receiving facilities there and they will be refused.

Please see our Return Policy page for any further return information. We require a return authorization number to ship your boots back to our warehouse:
WideWidths.com
2251 Constitution Ave.
Olean, N.Y. 14760